Ridiculous flaw in the Drayton Wiser system

[woodpeckerx]

I came accross what I consider a ridiculous flaw in the Drayton Wiser system which I have requested Drayton to address.

I had deactivated the schedules for all rooms while the system was being worked on so no rooms had an assigned climate schedule. The system had been fine in this off state for around 5 days when all of sudden an additional new set of default schedules appeared and activated themselves with no user input or warning, the system just enabled itself with its own new set of schedules starting at 06:30AM.

The auto added additional schedules were all a system default, Drayton initially said it was a design feature, to which I called bull* and said its a design flaw and they said they will feed it back to the developers.

I also asked Drayton how long after deactivating a room schedule the system would take to decide to add its own schedule and enable it, they said they don't know, so its clearly not any design feature at all, in my case it took about 5 days to add its own set of additional default schedules.

The reason for this post is to warn users that if you leave rooms turned off with no schedule assigned they will not stay in that off state, the system, after some unknown time period will add its own additional schedules to those rooms without warning and enable them.

 

[oldbutnotdead]

Interesting. I've always either used Away mode or just switched 'Follow Schedule' off on whichever zones I want to stay at a very low setpoint.
It's likely a database thing- might put it on my list of Things to Investigate. I think there was a firmware update recently for either valves or hub- have you applied it?

 

[woodpeckerx]

Interesting. I've always either used Away mode or just switched 'Follow Schedule' off

If you just turn 'follow schedule' off it does stay off, I did that but also unticked the rooms from their schedules, the schedules were still programmed in the system but not allocated a to any rooms.

I thought it was belt and braces to turn off follow schedule and also then untick the room from the schedule completely. However, in this case the system will add its default schedules at some point (even Drayton don't know when) and will auto enable them also turning follow schedule on. It creates a new duplicate room schedule for every room with its defaults and enables them all, I had 6 new room schedules appear with duplicate names but default settings and all were enabled.

Of course the workaround is to make sure a room always has a schedule assigned but I have asked Drayton to address this as I don't believe the system should add multiple duplicate room schedules with Drayton default times and temperatures then auto enable them with no user input or warning.

 

[roguetrader]

I'd be really annoyed about this too.

 

[Retepfred]

Woodpeckerx do you still have the wiser system installed? I have similar issues and I am seeking to consolidate information so we can al benfit from getting things fixed.

If you are able to run some tests then please look at my post on this forum.

Thanks

 

[theretrophoenix]

I've noticed that if you add an element (trv for example), it immediately creates its own schedule, so immediately after adding a trv, I have to delete that schedule & then edit my existing schedule as that somehow became completely messed up when 'the system' decided to mess with it.

It's a real annoyance.

Also, using the power plugs as signal boosers are really difficult to set up as there is no way to know if they are operating in booster mode or not. It all has to be set up blind. How do you know if a trv is connected directly to the hub, or through a booster? You don't & there's no way of checking.

The Drayton help desk are useless too. I've had multiple issues & the help desk's answer is to close the complaints without resolving anything.

I feel it could be an excellent system, but currently operates like it was designed by an A-level student for a college assignment. Which is great for the student, but not great for a product that is sold to the public.

 

[woodpeckerx]

I've noticed that if you add an element (trv for example), it immediately creates its own schedule, so immediately after adding a trv, I have to delete that schedule & then edit my existing schedule as that somehow became completely messed up when 'the system' decided to mess with it.

I don't think its a great "feature" but I've had no issues, just delete the added schedule and move it onto an existing schedule.

Also, using the power plugs as signal boosers are really difficult to set up as there is no way to know if they are operating in booster mode or not. It all has to be set up blind. How do you know if a trv is connected directly to the hub, or through a booster? You don't & there's no way of checking.

It doesn't matter you don't need to know, its like mesh wifi, you don't need to know what its connected to as long as its connected to the network.

The Drayton help desk are useless too. I've had multiple issues & the help desk's answer is to close the complaints without resolving anything.

I feel it could be an excellent system, but currently operates like it was designed by an A-level student for a college assignment. Which is great for the student, but not great for a product that is sold to the public.

I've been using mine for 2 years and recently added another 3x TRV heads a and 2x thermostats, I'm pleased with the system although I do find the ios app to be very laggy at times.

The TRV thermostats are not always accurate but that can be got around using room thermostats where you want more accurate control.

 

[Mister Banks]

You would be surprised how much information the Wiser hub actually records and stores which is not available to users of the app. If you are technically minded take a look at the Wiser integration on Home Assistant and you will gain access to lots of additional stuff, a Wiser zigbee map being just one.

 

[Mister Banks]

I don't think its a great "feature" but I've had no issues, just delete the added schedule and move it onto an existing schedule.



It doesn't matter you don't need to know, its like mesh wifi, you don't need to know what its connected to as long as its connected to the network.



I've been using mine for 2 years and recently added another 3x TRV heads a and 2x thermostats, I'm pleased with the system although I do find the ios app to be very laggy at times.

The TRV thermostats are not always accurate but that can be got around using room thermostats where you want more accurate control.

I've gone from having 10 Wiser TRV's to just 3. The 3 that I have kept are controlled by a couple of Wiser room stats due to the TRV's sub par performance.