securespark Joined 11 Jan 2004 Messages 42,858 Reaction score 2,664 Country 13 Mar 2017 #16 "Your comments have been sent to the company who manufacture the bedframes under license, FWG. We have requested they respond accordingly to your email as soon as possible."
"Your comments have been sent to the company who manufacture the bedframes under license, FWG. We have requested they respond accordingly to your email as soon as possible."
securespark Joined 11 Jan 2004 Messages 42,858 Reaction score 2,664 Country 13 Mar 2017 #17 Followed very swiftly by another email from Silentnight apologising profusely and offering to replace the whole bed. I have asked if they can just send replacement side rails.
Followed very swiftly by another email from Silentnight apologising profusely and offering to replace the whole bed. I have asked if they can just send replacement side rails.
D Doggit 13 Mar 2017 #18 They may not want the old bed back, as it's faulty. If you get a new bed, you may be allowed to "dispose" of it yourself.
They may not want the old bed back, as it's faulty. If you get a new bed, you may be allowed to "dispose" of it yourself.
HawkEye244 Joined 18 Aug 2008 Messages 3,834 Reaction score 275 Location Devon Country 14 Mar 2017 #19 secures I sourced the manual from them on your behalf. Give me your e-mail I'll ping it over