Texecom 64w Key Proxy not activating keypad

Joined
30 Mar 2020
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United Kingdom
I've just started setting up this system, I've programmed a key prox to a user but the keypad only accepts it if I first wake the keypad up with a button press! Without the button press it doesn't know its there, even for disarming I First have to activate the keypad! I've had a Good search of threads and can't find anything to fix this!
Thanks
 
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