Texecom App full arm button incorrect

[Rold76]

Hi All
I have the Texecom Premier Elite 24 with smartcom and Wintex. All has seemed fine for a long time, but I've just noticed that the red full arm button on our Apps, puts one of the part arms on instead of full arm!

I haven't noticed anywhere to 'set' what action the red App button does - is it editable somewhere please?

Many thanks

 

[secureiam]

Doubt that is the case.

Most likely it’s full armed one area and the system says area X full armed then flashes part armed. Where area X is what ever area you are in when you press the button. Area shows at top of screen

 

[Rold76]

We only have area A programmed. When pressing the red full arm button on either phone, is displays Part Arm (BedTime) by 'user' App on the App notification and also by the email notification.

It's definitely not arming area B.

 

[sparkymarka]

Does auto part arm ….do the same when setting from app ? …..eg if it doesn’t see the exit door open it defaults part arm ?

 

[Rold76]

Part Arm from the App gives us the 3 options that were programmed in and named via Wintex and each report back correctly when set from the phone app or the keypads.

Full arm is usually done with fobs on the way out and also reports correctly as full armed via the emails - so I'd never noticed this issue with the App full arm button until now.

We don't use any auto arms.

Thanks

 

[secureiam]

think need screen shot of the app.

 

[Rold76]

I think it sets to part Arm (bedtime) too quickly to be waiting for the exit door to open and close. But I'll give it a try later on tonight, cheers.

 

[secureiam]

if you have all three parts sets available then all should be available in the listin the app.

do you have text assigned to Area A

 

[Rold76]

Screenshot as asked for, cheers

 

[Rold76]

Yeah, got area A named as main house and all 3 part sets appear correctly in the app.
It's just the full set, that arms as part set.

Ta

 

[secureiam]

you have a second area in the app, swipe across to show name of other area

 

[secureiam]

check panels event look you should see main house area a full armed

 

[Rold76]

Area B named as 'not used' isn't assigned to any of the zones in Wintex. As you can see, not activity registered on that area at all.

Ta

 

[sparkymarka]

I think it sets to part Arm (bedtime) too quickly to be waiting for the exit door to open and close. But I'll give it a try later on tonight, cheers.

That’s not what I am saying …..from that screen shot of app….the alarm was part armed ( orange ) then disarmed ( green ) then full armed ( red ) ….how was that set on the full arm ? By keypad or app ?

 

[secureiam]

Okay first things first, if you are not using an Area, no text assigned and panel sync the app and it will just have the main house.

what is the button programmed up for?