Hi,
I don't know if anyone can help. I'm trying to resolve an issue with a Smartcom on a Premier Elite 88 panel running the latest firmware. The Smartcom is running firmware 3.0.21 but will not connect to the cloud services. The status light just flashes. I've tried it both via Wifi and network cable. After so long the alarm keypad reports an ATS path fault I assume because the Smartcom cannot connect to the cloud service it then generates a fault. Its configured in Wintex as per the attached photos.
A UDL password has been set.
Is it correct that once the Smartcom has been configured in Wintex and the config uploaded you can no longer connect via Wintex and USB as this seems to happen which seems strange?
Thanks
Sam
I don't know if anyone can help. I'm trying to resolve an issue with a Smartcom on a Premier Elite 88 panel running the latest firmware. The Smartcom is running firmware 3.0.21 but will not connect to the cloud services. The status light just flashes. I've tried it both via Wifi and network cable. After so long the alarm keypad reports an ATS path fault I assume because the Smartcom cannot connect to the cloud service it then generates a fault. Its configured in Wintex as per the attached photos.
A UDL password has been set.
Is it correct that once the Smartcom has been configured in Wintex and the config uploaded you can no longer connect via Wintex and USB as this seems to happen which seems strange?
Thanks
Sam