V2 GSM - entering remote control menu

[Mike348]

Hi All,

I have a Pyronix V2 GSM dialler. Previously I could dial into the V2, enter the User Code, then enter the remote control menu. I have not changed any settings, but the User Code is now not being accepted when dialing in (the system voice just requests multiple times for a User Code to be entered, then it times out).

I have checked:
- The User Code still works when entered directly into the V2 using the keypad.
- Status SMS messages are still responded to in the normal manner.

Any suggestions as to what the problem may be?

Many thanks in advance

Mike

 

[sparkymarka]

No dtmf tones from your phone or bad noisy phone line ?

 

[Mike348]

I tried dialling another phone and can hear tones from key presses. I've also tried dialling the V2 from 2 more phones (a mobile and a landline), all with the same result.