Remember the Microsoft
Malicious Software Removal Tool that updates and runs a scan on ‘Update Tuesdays’ can also be run manually.
Start -> Run -> type
MRT -> OK. Then run a quick or full scan.
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I trust you do not have both AVG and Avast installed and running as they will cause no end of problems.
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As you can get online, try:
http://www.majorgeeks.com/Dr.Web_CureIT_d4783.html
Read about it then down load it.
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Download
MalwareBytes' AntiMalware using the BLUE button for the FREE version and Save to Desktop.
Right click the setup icon on the desktop that you have just downloaded, and click Rename.
Rename it
Kevs-setup.exe (or something like that).
* Double-click
Kevs-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to the following:
o Update Malwarebytes' Anti-Malware
o Launch Malwarebytes' Anti-Malware
* Then click
Finish
If an update is found, it will download and install the latest version.
* Once the program has loaded, select > Perform Quick Scan, then click > Scan.
* When the scan is complete, click > OK, then > Show Results to view the results.
* Be sure that everything is checked, and click > Remove Selected.
* When completed, a log will open in Notepad. Save this log to My Documents in case it is needed for reference.
dave