- Joined
- 11 Jan 2004
- Messages
- 47,027
- Reaction score
- 4,055
- Country
Plusnet are quitting landlines. Ma, 90 in December, can't live without her landline, so we looked to move elsewhere.
She only found out because her next door neighbour (who is also with PN) told her he had swapped from copper to FTTP and moved to another provider.
In several conversations, Plusnet have told her she is out of contract, she is on a rolling contract, or that has a short time left before her contract expires.
From what I can make out from her original contract, it was commenced 24 October 2019. But in the latest conversation with them today, I was told it would expire on the 24 December this year. I asked her to explain why the contract had "slipped" 2 months, but she couldn't explain.
In a prior conversation, they told Ma that they had sent her a letter telling her that they were swapping her over to EE (who do provide a phone service) and that she had 30 days from the date on that letter to decide what to do.
It arrived earlier this week with a date of 2nd Sept. on it.
This potential swap from PN to EE hasn't been at all clearly explained by the company.
Anyway, I helped Mum swap to another provider who said they would pay off the contract (another company I spoke to told me they wouldn't do that).
Then she gets a text from PN.
"Thinking about switching"? She already has!
Good job she was with me because she'd have been upset at seeing that "you owe us" note.
I think it's wrong that they do this, especially when the company she has moved to has pledged to pay off that fee.
The hyperlink "to see how switching would impact you" is also deviously worded. When you click on it, all you get is some links to better deals. No good when you've already told them you're leaving because they no longer do landline and you don't want to move to EE because it too damned expensive.
I just think the whole way PN have treated Mum has been poor and were she trying to navigate this switch on her own, she'd have been worried to bits.
She only found out because her next door neighbour (who is also with PN) told her he had swapped from copper to FTTP and moved to another provider.
In several conversations, Plusnet have told her she is out of contract, she is on a rolling contract, or that has a short time left before her contract expires.
From what I can make out from her original contract, it was commenced 24 October 2019. But in the latest conversation with them today, I was told it would expire on the 24 December this year. I asked her to explain why the contract had "slipped" 2 months, but she couldn't explain.
In a prior conversation, they told Ma that they had sent her a letter telling her that they were swapping her over to EE (who do provide a phone service) and that she had 30 days from the date on that letter to decide what to do.
It arrived earlier this week with a date of 2nd Sept. on it.
This potential swap from PN to EE hasn't been at all clearly explained by the company.
Anyway, I helped Mum swap to another provider who said they would pay off the contract (another company I spoke to told me they wouldn't do that).
Then she gets a text from PN.
"Thinking about switching"? She already has!
Good job she was with me because she'd have been upset at seeing that "you owe us" note.
I think it's wrong that they do this, especially when the company she has moved to has pledged to pay off that fee.
The hyperlink "to see how switching would impact you" is also deviously worded. When you click on it, all you get is some links to better deals. No good when you've already told them you're leaving because they no longer do landline and you don't want to move to EE because it too damned expensive.
I just think the whole way PN have treated Mum has been poor and were she trying to navigate this switch on her own, she'd have been worried to bits.
