new combi boiler install: not happy

About that, I think it was properly tested but I will insist also when they come back. We checked that the gas supply from the gas meter is 22mm, so, without opening the floor, the guess was that it's 22mm all the way to the kitchen, then when the pipe "branch" to gas cooker and boiler (which should be about 1-2 meters from the boiler), it goes to 15mm.

You don't say what the total length of the gas pipe is, or the number of bends etc, or what is connected to it other than the boiler.

I wouldn't mind betting it should be 28mm back to the boiler from the cooker.

I would say there is about 6m from the meter to the boiler, with a small gas cooker right next to the boiler. I also have a small flame gas appliance (not really used) in my living room, about the same distnace from the meter, but no idea where it branches off.
 
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Not bad Tony, It's Disgusting, I would have ripped the lot out.

If customers go for cheaper quotes from unknown people then that is the standard they are likely to get!

Tony

Yes, but my point is they are NOT unknown people. They are a company with (apparently) good reputation over here, for which I had recommendations as well. Actually, they were supposed to be "very good but maybe slightly more expensive than others!"
 
Well what you have described, the gate valve used as a bypass and particularly the gas supply, are not the standard of installation which is expected in the trade by a "recommended firm".

As I often say, part of the problem is that customers rate a firm on only two aspects, punctuality and tidyness! Technical standards and prices are of little importance.

Tony
 
In that case I would phone them up and say " what the Ferk is that"
If I have work done by an professional Tradesman, I expect a professional job, not an apprentice practicing.

I doubt the gezzer is even Corgi registered, which is why he ran off with the paperwork, to get his mate to sign it.

The gas pipe has to be sized correctly whether all the appliances are used or not, if you have a Fire, Cooker, and Boiler, then the existing pipe is seriously undersized.
 
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which I am going to say when they are coming back on monday. But they are definitely Corgi registered.
Thanks anyway for the comments, eventhough they don't make happy reading for me!
 
which I am going to say when they are coming back on monday. But they are definitely Corgi registered.
Thanks anyway for the comments, eventhough they don't make happy reading for me!

They are, as in the Company, or the gezzers that bodged it.

The Company no doubt will be, but that don't mean anyone else is, they may even have sub the job out.

Phone the Company and ask for the boss or contracts manager to visit, with the so called engineers
 
Ask to see his CORGI photo card.

Or call CORGI before he comes and ask if they have an "operative" with his name on the firms registration.

Tony
 
which I am going to say when they are coming back on monday. But they are definitely Corgi registered.
Thanks anyway for the comments, eventhough they don't make happy reading for me!

They are, as in the Company, or the gezzers that bodged it.

The Company no doubt will be, but that don't mean anyone else is, they may even have sub the job out.

Phone the Company and ask for the boss or contracts manager to visit, with the so called engineers

It is the contract manager who is coming on Monday. I will try to pass on everything I read and learn here!
 
Print it off.

There's no excuse for pipes not being upright and level.

He obviously never read the installation manual or he wouldn't have fitted the by-pass.

He obviously doesn't know the regulations or he would have known an by-pass has to be of the auto type.

An by-pass where its fitted will take the boiler out of condensing mode more or less permanently, reducing the efficiency considerably.

My opinion for what it's worth is, the guy is not a plumber, or heating engineer, maybe an apprentice, in which case he should be supervised.

And I doubt he's any more Corgi than I am.
 
i thought i did a good job ? :oops: ;) ;)

didn't realise the plumbing police would be on the case :LOL: :cool:
 
And I doubt he's any more Corgi than I am.

But the difference is that he has probably NEVER been registered in his ( short ) life!

Whereas I expect you have been registered for at least 20 years!

I chanced on my first CORGI number yesterday and it was about 27,674 ! Just as well I got a later one otherwise people would think that I am getting old!

Tony
 
Tony Agile wrote;

As I often say, part of the problem is that customers rate a firm on only two aspects, punctuality and tidyness! Technical standards and prices are of little importance.

Millions of people out there have three priorities, Price, Puntuality and that the system works properly.

Those millions have no idea of the technical standards required. Those millions have no idea that even though the van shows the Corgi symbol the fitter driving it may not be Corgi Regd.

Those same millions don't know you can phone Corgi. Those millions rely on the advice of the fitter. They don't know about pipe sizing for gas/water, solder/compression fittings, pipe bends or earth bonding.

They don't know they should be left with all the paperwork properly signed.

It is only by being an avid reader of this Forum which gives me some idea of the standards required.

The fault for shoddy workmanship of this kind falls squarely onto your trade organisation, Corgi, who should shift their butts and start making on the spot appraisals of work done.

My Electrician has his checked by his equivalent body, I had his examiner round the other day.

The OP did what what he could, he went with a reputable firm and not the lowest quote. You have to trust someone at some point.
 
The OP did what what he could, he went with a reputable firm and not the lowest quote. You have to trust someone at some point.

Thanks (I started to feel very guilty reading all this!). Although I try now to do everything I can now to fix that before it's too late (after all, I haven't received the invoice or paid yet). I also contacted Worcester Bosch technical service, with the same picture, to have some sort of "official worcester confirmation" about the valve but also about the gas pipe diameter, just in case the guy try to fob me off.
 
The fault for shoddy workmanship of this kind falls squarely onto your trade organisation, Corgi, who should shift their butts and start making on the spot appraisals of work done.

The OP did what what he could, he went with a reputable firm and not the lowest quote. You have to trust someone at some point.

CORGI is only a registration body who check the qualifications and then list those who meet the requirements to work safely with gas. They only inspect work for compliance with gas safety requirements.

The way to get someone whose work is expected to be to a high standard is to employ a member of the Institute ( IPHE ). They agree to conform to a Code of Practice and the Institute has a complaints procedure in the event of any complaint. Only about 10% of people working in the industry are members though!

This OP's experiences show that even when a firm is recommended some pretty poor work can be done.

Tony Glazier
 

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