British Gas fixed price repair cover for potty profile

[scoobydo123]

Guys,

Anyone on here work for BG? Friend of mine has a Potty profile that is not igniting on first attempt, had a quick look at it, was round there for something else and heard it doing this. It looked like it had a permanent pilot light as well !!!

Do BG still have the required parts or will they come up as unavailable although parts required to fix are available. Say if it is a new PCB (assume this is under half hour repair), and new gas valve also can be fitted in under half an hour but guess she will be charged in the 2 hour bracket if both parts needed (assuming they are listed on BG database as available), otherwise big loss for BG

 

[dcawkwell]

Don't have anything to do with BG.

Just get a local guy in and they will have it up and running in no time.

 

[Dan Robinson]

Profile doesn't have a PP IIRC. Sure its not a Prima?

Don't see why they would cover it, but a Local guy should fit both in an hour and charge accordingly.

 

[scoobydo123]

Agreed with local indy. I reckon on possible stuck solenoid on GV and the famous PCB issue causing the problems with starting. Parts looking at 200 plus so BG should be cheaper.

Everything is working albeit slowly if it decides not to fire. But cannot ignore the permanent pilot due to obvious safety concerns

 

[Dan Robinson]

Sorry - mis-read your first post about the PP.

 

[scoobydo123]

It is late no problems

 

[Dan Robinson]

8)

 

[nickso]

Parts will be listed for it and available next day countrywide.

You will not get it for the 30 minute repair....that is taking the pish.

 

[scoobydo123]

Ok thanks for that. Wonder how often half an hour repair actually happens, if it was fixed price based on repair and not time, and engineer got paid for the amount of fixes he done a day I am sure the gas valve and PCB would be fitted, gas tightness checked and safety devices confirmed working in well under half an hour so quickly off to next job to earn some more

 

[hansthebear]

Thats the way the bg install guys do it, half hour per boiler, 16 a day, loadsa dosh.

 

[nickso]

Ok thanks for that. Wonder how often half an hour repair actually happens, if it was fixed price based on repair and not time, and engineer got paid for the amount of fixes he done a day I am sure the gas valve and PCB would be fitted, gas tightness checked and safety devices confirmed working in well under half an hour so quickly off to next job to earn some more

Unlikely in any scenario. Profile GV change can be an arse with limited access and all that crap crammed in there at the bottom.

BG engineers technically do get paid by repair already which is why the lazy ones don't fix anything. It's a heavily flawed system though....that's why even more doesn't get fixed.

I think I have done a handful of 30 minute repairs out of hundreds. 30 mins is barely enough to do all the crappy electrical checks, paperwork, hunt for system components, rake in the van for parts. The 30 minute repairs are for silly customers that can't light a pilot light or reset clocks and the like.

 

[gas_man_gaz]

fix price repairs only cover 1 fault (unless related) so id charge for both! £199 for gas valve then £79 for the pcb

 

[scoobydo123]

Just been round there and it has got a permanent pilot. Phoned her on Saturday morning and she said it wasn't on, but the boiler is mounted high up and she cant see it at the angle she is at.

Boiler is deffo a profile 50e

 

[petit_pablo]

profile 50e should not have a permanent pilot, its called an 50e because its electronic ignition.
A common fault.

 

[scoobydo123]

Yes that was my cause for concern as I would imagine that that this is potentially very dangerous