/thread hijack
(£$"*&%£$ BT, they have been buggering up my bill for the last several months, they seem incapable of simply billing me on a regular date, then they put me on a payment plan, insisting it has to be paid within 3 months (quarterly), then cutting me off when I didnt pay for the whole 3 months upfront (which they specifically said in an e-mail didnt need to be done).
And then randomly increasing the amount they wanted to charge me by 50%, admitting the mistake, and saying the only way they can offer a refund is if we claim through the bank.
Utter shower of $%(*, how they can fail to do something as basic as take a direct debit on a set date is unbelievable.