Thank you Johntheo5 and Mister Banks for your replies.
Firstly to Mister Banks, thank you for pointing me to the thread on Buildhub, which I see is not only on the same issue but was actually started on 15th December by the same person (GeddyMortgage) about the very same boiler and issue as this thread here on
DIYnot.com has been discussing. One can see that much of the description and also the pipework diagram and photos are the same as on this thread. His last post here was on 16th December and he signs off his initial post on Buildhub as ‘Ged’. Thus he appears to have switched from this forum to Buildhub around 15th/16th December.
That said, I have read the whole of the Buildhub thread, which eventually reveals that the cause of all his problems (identical to mine) with actual flow temperature being well below that being sensed and displayed by the boiler was a scaled or clogged HEx. As soon as this was diagnosed and replaced by a senior WB engineer, the actual flow temperature increased to match the indicated one.
And on thinking this through further, I can see how a scaled/clogged Hex can explain all his and my observations, including the fact that the discrepancy is not constant but can vary between about 10C and 20C. In my own case, I would not be that surprised if my Hex were to be clogged, as existing pipework and some retained radiators were not cleaned before the new boiler was installed (despite the old system having been open vented and out of action for 17 years after the old boiler and pump were removed!). However, cleaner was run for a week in the completed new installation, which does have a strainer and a magnetic filter in the main boiler return. These have been cleaned at each annual service since.
So it looks as if I will have to get WB back again, with a view to having the HEx replaced. The previous engineer did say that would be the next thing to try.
Turning to Johntheo5’s reply regarding my ABV question, I understand that, with a modulating pump, we do not need an ABV during normal operation but, because all circuits (two heating + DHW) are controlled by motorised valves, we do need one for pump overrun when all three valves are closed at the end of a heat demand. There is no unvalved circuit to a towel radiator or similar. But the ABV should be closed during all normal operation (as is made clear in WB Technical Bulletin 0159 (03/2022), which also specifies the need for a pump overrun ABV).
I am quite sure that my ABV is passing flow during normal operation, as the 10m pipe loop it uses is hot throughout at virtually the same temperature as the concurrent heating flow. Presumably, this additional hot water being added to the return flow will have some negative effect on boiler control? So I will do as Johntheo5 suggests and increase the ABV pressure setting until the unwanted circulation stops; hopefully it will still open when needed for pump overrun.
Thank you both again for your assistance. I will post again when I have further news.