Mikeyboy said:Whacking a gas valve with a hammer is , madness.
Agile said:We charge a fixed price diagnostic fee of £84 and always advise the client of this before we go out.
He came and diagnosed the fault and now it seems you dont want to pay him?
Are you a cowboy customer?
Tony
No price was discussed before hand (Does this make him a bad engineer).
scott1968 said:Could the racist please behave?
B.O.B DOLE said:Agile said:We charge a fixed price diagnostic fee of £84 and always advise the client of this before we go out.
He came and diagnosed the fault and now it seems you dont want to pay him?
Are you a cowboy customer?
Tony
To me £84 for a diagnostic fee is extorsion if that where me i cou;ld diagnose 90% of faults in 15 mins and so can all other competant gas engineers £35 is my fee spot the cowboy gas engineer roughs
Agile said:On 10 Dec 2005, B.O.B. Dole posted here:-
"""worcester 24cdi ch flashing slow what does it say in the book for this has i have lost mine. Once reconnected to gas supply what is the best way to purge these boilers."""
That does not sound much like someone you would rush to call to your boiler even if he charges £35!
Our £84 diagnostic charge is a fixed price however long it takes. It includes fixing it in most cases but obviously parts are extra at standard retail prices. This applies even if a second visit is required to bring parts and includes a basic service. All repairs are guaranteed.
Tony
Not all genuine businesses operate the way that you seem to expect.jdey said:If you're bothered with cowboy customers then get them to sign a form acknowledging the cost before starting the work. Genuine businesses offer quotes & invoices.
That is not a true statement. I think you don't know very much about contract law, or the civil court.jdey said:In an English Court of Law, a complainant must prove that he's incurred a loss.
That is not a true statement. If there was a contract, and work was done, then the court will order that the tradesman be paid. A verbal contract is perfectly valid, and in plumbing and heating work there is rarely a written one. A customer may attempt to lie, but that act would weave the first thread of tangled web...jdey said:If the complainant's case is that the defendent asked him to diagnose a fault on his heating system, but has no paperwork to substantiate this allegation then there will be no case to answer.
I think I will ignore your recommendation, because I have customers clamouring for my services and cannot afford the time that would be spent writing everthing down first.jdey said:I'd recommend that all plumbers ask their customers to sign a form before commencing diagnosis/work, otherwise they lay themselves open to the customer denying all knowledge of the allegation, or specifying that a different amount was agreed.
Your opinion is noted, although it's of gravely questionable value.jdey said:Providing detailed written quotes and getting customers to sign contracts would have the additional benefit of enhancing the image of the profession.
Perhaps...jdey said:A judge is unlikely to know what the "going rate" for a job is
He/she will certainly care, because without that knowledge he/she could not determine a "reasonable" charge.jdey said:...nor care.
No it isn't. They can be as unamicable and hostile as they like, as long as they are not in contempt of court.jdey said:It's a legal requirement that both parties seek an amicable compromise.
No he/she wouldn't.jdey said:In the situation that a plumber's offered an opinion in the absence of a contract, the judge would at best agree with the defendent's offer of a reasonable sum.
I have no idea - only you can possibly know that. My point was that I steer well clear of pratts who think that them insisting on something has any effect on how I run my business. If you are one of those pratts, then good luck to you, but I was making you aware that there's another world that operates independently of yours, and it's an equally valid one.jdey said:And that's my loss, I guess? icon_wink.gifSoftus said:For example, I decline to do any business with the kind of customer that you so clearly are.
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