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Hi and thank you in advance, we had a new boiler installed Thursday and discovered we had a leak on the gas meter Sunday - meter was hissing and smelled strongly of gas - turns out the thing circled in red is missing a bung or cap - can anyone tell me what the thing is called please? Rang emergency gas leak number (as advised by the Central Heating Installers) who came out and sorted it however the Central Heating Installation boss man who did eventually come out, whilst shocked it had been left open did not think it was as big a deal as we do. Luckily the meter is on the outside of our house. They are accredited installers of Worcester Bosch and obviously Gas Safe, he was saying we don;t know if his fitter had had a bad day etc and other ridiculous excuses rather than just saying hands up it is a cock up. Not sure how serious a breach this actually is, the man from Gas emergency service couldn;t believe it had been left off. We know humans make errors etc but it was the Company's lack of customer care which has really irritated as they initially said it was not them at fault and did not take us seriously, just wondering how big an error this is and if we should take the matter further, the boss man did say about knocking some off the bill- as if this would help, we were happy to pay for a decent job so getting somthing knocked off really doesn;t sway us to not complain Thanks for any advice.