Hi all,
I had my gas safety check done a couple of nights ago for a pre-arranged price, which was absolutely fine. The inspection proceeded fine until near the end, when it was time to check the pressure outside at the gas meter.
The gentleman perforning the inspection noticed that the pressure was fluctuating too much for his liking, and after 3 separate checks, he informed me that he needed to contact Transco and have them come out to look at the regulator (sorry, I think that was what it was called - the part which controls the amount of gas coming in from the pipe in the street), as it was their property and responsibility.
Transco informed him that it would take two hours to get to us, during which time the guy performing the inspection had to stay at the premises, as he was the responsible person, and that if he left to go on to his new job and was not here when the Transco guy arrived, he could get reported, even though he clearly acknowledged that I was not about to fiddle with the gas supply myself in his absence, andn was very apologetic for the situation.
As a result of this, I was charged an additional 108 quid for an additional 2 hours at his standard labour rate for simply waiting for Transco to arrive.
All I could do was sit him in the lounge and offer him tea while he waited. Expensive cuppas!
I am wondering if it is possible to claim the cost of this two hour wait back from Transco, as it was their part which was faulty? The part itself was installed less than a year ago by Transco, and the part was replaced when they arrived to investigate, after which the pressure was more stable.
Does anyone know if there is a claim proceedure I can look into, or is it not possible? I am assuming that the first guy was absolutely right to stay here until Transco arrived and that his charges are reasonable and that there was no other responsible option available to him at that point which would have eliminated the need for him to stay here and incur costs for the wait.
Many thanks for any advice!
I had my gas safety check done a couple of nights ago for a pre-arranged price, which was absolutely fine. The inspection proceeded fine until near the end, when it was time to check the pressure outside at the gas meter.
The gentleman perforning the inspection noticed that the pressure was fluctuating too much for his liking, and after 3 separate checks, he informed me that he needed to contact Transco and have them come out to look at the regulator (sorry, I think that was what it was called - the part which controls the amount of gas coming in from the pipe in the street), as it was their property and responsibility.
Transco informed him that it would take two hours to get to us, during which time the guy performing the inspection had to stay at the premises, as he was the responsible person, and that if he left to go on to his new job and was not here when the Transco guy arrived, he could get reported, even though he clearly acknowledged that I was not about to fiddle with the gas supply myself in his absence, andn was very apologetic for the situation.
As a result of this, I was charged an additional 108 quid for an additional 2 hours at his standard labour rate for simply waiting for Transco to arrive.
All I could do was sit him in the lounge and offer him tea while he waited. Expensive cuppas!I am wondering if it is possible to claim the cost of this two hour wait back from Transco, as it was their part which was faulty? The part itself was installed less than a year ago by Transco, and the part was replaced when they arrived to investigate, after which the pressure was more stable.
Does anyone know if there is a claim proceedure I can look into, or is it not possible? I am assuming that the first guy was absolutely right to stay here until Transco arrived and that his charges are reasonable and that there was no other responsible option available to him at that point which would have eliminated the need for him to stay here and incur costs for the wait.
Many thanks for any advice!
