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- 1 Apr 2016
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So had a problem with my dual fuel cooker - called the cooker company who arranged a visit by the engineer as it was under extended warranty.
The door on my oven was not shutting properly. Anyway the Engineer turned up and said sure needs a part and then checked the rest of the cooker. He said as the glass lid wasn't turning off the gas to the stove it was unsafe so disconnected the cooker. So in doing so he has to go and check the gas meter to check if the cooker has been disconnected properly.
Anyway he says all been disconnected fine and the cooker will repaired next week when he gets parts.
So about half an hour later I smell some gas. I follow it to the gas meter and it seems that gas is leaking from the little test valve / screw. I immediately call the cooker company and they get the engineer to call back and he comes back about an hour later.
He agrees and tries to tighten the screw/valve but the gas is still escaping so he calls Transco. Transco to their credit come out within 20 minutes and the guys says he will replace the meter as its safer than trying to just fix the valve.
So what should I do re the Cooker company and the engineer?
The door on my oven was not shutting properly. Anyway the Engineer turned up and said sure needs a part and then checked the rest of the cooker. He said as the glass lid wasn't turning off the gas to the stove it was unsafe so disconnected the cooker. So in doing so he has to go and check the gas meter to check if the cooker has been disconnected properly.
Anyway he says all been disconnected fine and the cooker will repaired next week when he gets parts.
So about half an hour later I smell some gas. I follow it to the gas meter and it seems that gas is leaking from the little test valve / screw. I immediately call the cooker company and they get the engineer to call back and he comes back about an hour later.
He agrees and tries to tighten the screw/valve but the gas is still escaping so he calls Transco. Transco to their credit come out within 20 minutes and the guys says he will replace the meter as its safer than trying to just fix the valve.
So what should I do re the Cooker company and the engineer?