Hello,
As you can tell that this is my first post, therefore I am not entirely sure whether if I am asking this in the right thread or not.
So, what brings me here. Well, I have been using this site to look for solutions for 2 years, however, this is my first time posting a question.
Issue:
___________________________________________
30th July: Cooker stops working for a few seconds, usually when you turn on the cooker for sometime, you can smell a lot of gas without putting the fire on, however, there was none/ very low smell of gas coming out of the cooker.
9pm: Called emergency helpline, engineer comes. Tests everything inside the house, says everything is fine and no issue with pressure e.t.c. The first time he puts the cooker on, it works, however, not all the furnaces light up completely. Engineer tells us that everything is fine and he need to perform one last check on the meter outside, he informs us of this and carries out the test. He comes telling us that there is a 1mb leak on gas pressure test on meter. He informs us that the gas leak is withing the house (from meter to boiler). As you may already have guessed, yes he did cap of the gas completely. He doesn't leave the paper work and comes back to drop it of a few minutes later. He doesn't inform us of whats being done or what should be done, well he did ask me to read the leaflets and the paperwork he gave me.
___________________________________________
31th July: I call the National Gas who capped off our gas and question them regarding what I should do and they gave me a set of instructions, which included, getting my boiler services since it has not been serviced in the past 2 years and when the engineer from 'x' company comes to service it, ask the engineer to also find and unblock the leak.
___________________________________________
1st August: I called British gas and they quoted me £97/60 mins for trace and repair service from their Gas safe registered engineers. I was reluctant to pay that much amount, therefore, I just went onto the http://www.gassaferegister.co.uk/ and found a couple of people living less than 0.20 miles away from me. Called two people, first one said he doesn't serve public anymore and works for British Gas, called the second person. He agreed upon coming to the house for free since he only lived a few roads away.
======Gas safe Engineers visit:
He came and looked at the cooker and the paperwork left by the engineer who capped of our gas. He quoted his price of £70/60mins. He warns us that if the problem is with the pipework in the house, the unfortunately, he won't be able to do anything about that as that huge project. As the price was not negotiable, he gave us sometime to think and also said that he can come back at any time and that we can also look for someone who will do it for a bit cheaper than he would. Before leaving, he said, I will take a look at your meter and just run some checks. He brings out his equipment, takes a look at the boiler and then the cooker. He runs the test on the meter in front of me and tells me that the bar is set at 20mb or something similar to that. He runs the test for appx 3+ minutes and informs us that there is no gas leak at all.
-----------
He comes back inside and says that the cooker is faulty and needs to replaced. So, caps of the cooker and gives us a warning/ advice paper stating that he has put the gas back on, however, has advised us to replace the cooker.
-======-----========-----=======
My two concerns after he left the property:
1st: When he carried out the test at the gas meter outside, the boiler was not switched on. I later realized this when he had left and the heating system/ water was not getting hot.
2nd: When he was carrying out these tests: the cooker wasn't on either.
___________________________________________
I will now take pictures of the cooker/ oven and the paper work left by both engineers now. Thank you to anyone who takes their time to read this in order to help me.
Cooker (which has been uncapped)
[imghttp://i3.minus.com/ibzAsjI9wehyOC.jpg[/img]
Boiler
Emergency Gas Engineer's Paperwork
Repaidwork Gas Safe Engineer's Paperwork
As you can tell that this is my first post, therefore I am not entirely sure whether if I am asking this in the right thread or not.
So, what brings me here. Well, I have been using this site to look for solutions for 2 years, however, this is my first time posting a question.
Issue:
___________________________________________
30th July: Cooker stops working for a few seconds, usually when you turn on the cooker for sometime, you can smell a lot of gas without putting the fire on, however, there was none/ very low smell of gas coming out of the cooker.
9pm: Called emergency helpline, engineer comes. Tests everything inside the house, says everything is fine and no issue with pressure e.t.c. The first time he puts the cooker on, it works, however, not all the furnaces light up completely. Engineer tells us that everything is fine and he need to perform one last check on the meter outside, he informs us of this and carries out the test. He comes telling us that there is a 1mb leak on gas pressure test on meter. He informs us that the gas leak is withing the house (from meter to boiler). As you may already have guessed, yes he did cap of the gas completely. He doesn't leave the paper work and comes back to drop it of a few minutes later. He doesn't inform us of whats being done or what should be done, well he did ask me to read the leaflets and the paperwork he gave me.
___________________________________________
31th July: I call the National Gas who capped off our gas and question them regarding what I should do and they gave me a set of instructions, which included, getting my boiler services since it has not been serviced in the past 2 years and when the engineer from 'x' company comes to service it, ask the engineer to also find and unblock the leak.
___________________________________________
1st August: I called British gas and they quoted me £97/60 mins for trace and repair service from their Gas safe registered engineers. I was reluctant to pay that much amount, therefore, I just went onto the http://www.gassaferegister.co.uk/ and found a couple of people living less than 0.20 miles away from me. Called two people, first one said he doesn't serve public anymore and works for British Gas, called the second person. He agreed upon coming to the house for free since he only lived a few roads away.
======Gas safe Engineers visit:
He came and looked at the cooker and the paperwork left by the engineer who capped of our gas. He quoted his price of £70/60mins. He warns us that if the problem is with the pipework in the house, the unfortunately, he won't be able to do anything about that as that huge project. As the price was not negotiable, he gave us sometime to think and also said that he can come back at any time and that we can also look for someone who will do it for a bit cheaper than he would. Before leaving, he said, I will take a look at your meter and just run some checks. He brings out his equipment, takes a look at the boiler and then the cooker. He runs the test on the meter in front of me and tells me that the bar is set at 20mb or something similar to that. He runs the test for appx 3+ minutes and informs us that there is no gas leak at all.
-----------
He comes back inside and says that the cooker is faulty and needs to replaced. So, caps of the cooker and gives us a warning/ advice paper stating that he has put the gas back on, however, has advised us to replace the cooker.
-======-----========-----=======
My two concerns after he left the property:
1st: When he carried out the test at the gas meter outside, the boiler was not switched on. I later realized this when he had left and the heating system/ water was not getting hot.
2nd: When he was carrying out these tests: the cooker wasn't on either.
___________________________________________
I will now take pictures of the cooker/ oven and the paper work left by both engineers now. Thank you to anyone who takes their time to read this in order to help me.
Cooker (which has been uncapped)
[imghttp://i3.minus.com/ibzAsjI9wehyOC.jpg[/img]
Boiler
Emergency Gas Engineer's Paperwork
Repaidwork Gas Safe Engineer's Paperwork