I've been doing email battle over recent weeks, with both TV Licencing and Iceland foods seeking explanations, and got absolutely nowhere.. Then BG ringing.
TV L decided without my permission or authority, to take their licence fee. There was no warning before they took it from my account, no message to say they had done it, no licence in the post - nothing at all from them. I would not have even known I had paid, except for the my bank statement showing it. This is the second time they have done this, over recent years. I never, ever let annual bills autopay.
I emailed and complained, their reply just complete waffle, with no actual explanation of why they took the amount without permission. My final email to them, requested that they send me a paper copy of the licence. No licence delivered, and no adequate explanation, not even an apology.
I enquired with Iceland, before planning a 1 hour trip on the bus, to one of their outlets in a local town, to ask if we could combine their over 60's 10 discount, with a bulk purchase and free delivery - yes we could they said. Went there, double checked with an assistant on the way in, that they could deliver - told yes they could, but they would have to put it in store until next day, which was fine with us. Got to the till, with full trolley and told they couldn't store, so couldn't deliver after all. We ended up struggling home on the bus, risking it all defrosting. A series of emails swapped with Iceland, failed get any sense out of them at all, other than to risk going to a store, get to the till, then hope they can deliver - or shop online, then they can deliver - but risk them doing substitutions. The question asked, yet never answered - why does a frozen food company, which offers delivery, not have anywhere to store their deliveries?
In the midst of typing this, British Gas rang me, whom I recently left, under a massive cloud. Poor guy, was obviously under orders to ring ex-BG customers, and try to get them to return to BG. He had obviously not done his research on my past account, and the problems and frustration BG had caused me over the months I was with them. There final act, was to settle their massive outstanding bill in one payment, without asking/any warning at all. It was due them, but the bill had gradually built up through their own complete incompetence, rather than any fault of mine. I had provided them with weekly reading of both gas and electric meters, until they got access to the Smart meter readings, yet they still failed to provide any cohesive bills for many, many month, despite numerous attempts by me to get some accurate bills out of them.
On finally escaping BG, Octopus immediately picked up the reading from my meters, immediately began sending proper bills, and without being asked, provided me with dead accurate, updated bills each week. What chance would this poor guy, have of persuading me to go back to the complete chaos of BG?
TV L decided without my permission or authority, to take their licence fee. There was no warning before they took it from my account, no message to say they had done it, no licence in the post - nothing at all from them. I would not have even known I had paid, except for the my bank statement showing it. This is the second time they have done this, over recent years. I never, ever let annual bills autopay.
I emailed and complained, their reply just complete waffle, with no actual explanation of why they took the amount without permission. My final email to them, requested that they send me a paper copy of the licence. No licence delivered, and no adequate explanation, not even an apology.
I enquired with Iceland, before planning a 1 hour trip on the bus, to one of their outlets in a local town, to ask if we could combine their over 60's 10 discount, with a bulk purchase and free delivery - yes we could they said. Went there, double checked with an assistant on the way in, that they could deliver - told yes they could, but they would have to put it in store until next day, which was fine with us. Got to the till, with full trolley and told they couldn't store, so couldn't deliver after all. We ended up struggling home on the bus, risking it all defrosting. A series of emails swapped with Iceland, failed get any sense out of them at all, other than to risk going to a store, get to the till, then hope they can deliver - or shop online, then they can deliver - but risk them doing substitutions. The question asked, yet never answered - why does a frozen food company, which offers delivery, not have anywhere to store their deliveries?
In the midst of typing this, British Gas rang me, whom I recently left, under a massive cloud. Poor guy, was obviously under orders to ring ex-BG customers, and try to get them to return to BG. He had obviously not done his research on my past account, and the problems and frustration BG had caused me over the months I was with them. There final act, was to settle their massive outstanding bill in one payment, without asking/any warning at all. It was due them, but the bill had gradually built up through their own complete incompetence, rather than any fault of mine. I had provided them with weekly reading of both gas and electric meters, until they got access to the Smart meter readings, yet they still failed to provide any cohesive bills for many, many month, despite numerous attempts by me to get some accurate bills out of them.
On finally escaping BG, Octopus immediately picked up the reading from my meters, immediately began sending proper bills, and without being asked, provided me with dead accurate, updated bills each week. What chance would this poor guy, have of persuading me to go back to the complete chaos of BG?
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