do bg operatives tell porky pies.

[giblets]

dude im in berkshire, not lanarkshire

Dat's norfish of Surrey.

 

[ollski]

BG should limit engineers to a range of manufacturers just as many other repair industries do. Experience is everything and expecting each individual to work on everything is a nonsense.

Not sure how that could work but if it does I'll do the vulcan, malvern and servowarms. Although it is obviously patch dependent anyway, in my area we are mainly worcester with a few other randoms and see very few vaillant and vokera wheras our neighbouring patch is mainly vokera.

 

[nickso]

BG should limit engineers to a range of manufacturers just as many other repair industries do. Experience is everything and expecting each individual to work on everything is a nonsense.

Not sure how that could work but if it does I'll do the vulcan, malvern and servowarms. Although it is obviously patch dependent anyway, in my area we are mainly worcester with a few other randoms and see very few vaillant and vokera wheras our neighbouring patch is mainly vokera.

and thats the point IMO. the range of boilers or equipment is not the issue. if you have been on a patch for a few years you will get good at the stuff you have a lot of and the rest is just a learning curve like any other industry.

the ability to actually fault find on anything is the problem for some of them. the "double glazing salesmen" ,as louse puts it, couldnt find a fault on a boiler thats actually caught fire.

one more reason many poeple pay BG is they will work on virtually anything. a lot of independants will only work in their comfort zone. nowt wrong with that, i would if i could.

 

[nickso]

has specialist teams for scafolding/electrics etc

not sure what you are on about here.

 

[gas4you]

one more reason many poeple pay BG is they will work on virtually anything. a lot of independants will only work in their comfort zone. nowt wrong with that, i would if i could.

Totally agree with that. Anything awkward I won't go to, ie worcesters especially.

Luckily I am always too busy to have to worry about turning away anything out of my 'comfort zone'.

I know my limitations and won't try to exceed them.

Hats off to you all that have no choice, I couldn't cope with that

 

[Agile]

If I managed BG then I would encourage a specialisation in preferred makes for each engineer.

Not only is that less stressful but its quicker and more efficient and thus more efficient and more profitable.

I am surprised that anyone working the Brum patch is not a ferolli expert!

Tony

 

[nickso]

If I managed BG then I would encourage a specialisation in preferred makes for each engineer.

Not only is that less stressful but its quicker and more efficient and thus more efficient and more profitable.

if you managed BG you would be the only one working there. BG haters take note, if you want rid of BG install glazier as MD.

shifts, travel, customer demands and a host of other issues mean specialisation in one brand is a waste of time and money. an engineer already becomes a specialist in certain brands that he likes or is forced to work on.

 

[Agile]

Most people have their own models which they are happier working on.

With a little tweaking of the dispatch software, people could be allocated jobs with a bias towards those types they prefer.

Also each engineer could become an expert on say two of the rare models so that if there is a job on a Gem then an engineer already familiar with that brand goes if possible.

Doing that would enable less common brands like Geminox to be covered as well.

With 5000 engineers its amazing to me that BG are unable to take a Geminox on cover!

As an independent, I will go to ANY boiler ( as long as its not a Saunier Duval! )

Tony

 

[nickso]

With a little tweaking of the dispatch software, people could be allocated jobs with a bias towards those types they prefer.

the last "tweak" turned out to be chaos on an already chaotic and stupid system, trust me it wouldn't work.

Also each engineer could become an expert on say two of the rare models so that if there is a job on a Gem then an engineer already familiar with that brand goes if possible.

why tie up an engineer to a specific make/model? what happens when that eng is not working and the eng sent to it hasnt get even the slightest clue how to take the case off? what if that boiler is 40 miles away but there is a guy 10 miles away? far better to have a working knowledge of all boilers and use the tools provided for when you don't know what the problems are.

As an independent, I will go to ANY boiler ( as long as its not a Saunier Duval! )

so not any boiler then.

 

[twgas]

its amazing to me that BG are unable to take a Geminox on cover!

not true, we have a geminox on contract, but as they are quite rare I dont think we stock any parts so a week to ten days wait!

 

[namsag]

Not read all of this just this page ,but Agile your understanding of how a company works and what appliances BG have on contract is pathetic.
It would grind to a halt in days.
To be honest with your thought process you would go high in BG management they dont have a clue either

 

[ScottishGasMan]

as a relativley newbie to the game, (4yrs SG) I couldnt agree more that we could have a better system for aranging jobs, its a total farce what we have at the moment with no sign of improvment any time soon. Even the facility to save job reports is limited to a small scentence.

however I agree that it would be completley impractical to have set engineers for set boilers for reasons above. What would be better would be to have more trainning on older/rarer style boilers, Even a keston gets me panicing.

In our area we have quite a diverse range so Im happy to say I do get alot of expirience on alot of boilers, estates of open flued highflows, Excels, Classics, Plenty BBU/WAU's, lots of Scot Exec Promaxes, Its endless.

Never heard of a geminox tho.


If we had more trainning, lots more then I think it would go along way to achieving the "expert Status" Rather than 1 trainning day a year, with half te day covering safe electrical isolation

 

[Agile]

its amazing to me that BG are unable to take a Geminox on cover!

not true, we have a geminox on contract, but as they are quite rare I dont think we stock any parts so a week to ten days wait!

One that I had to go to in Kensington had been refused BG cover on the telephone "because they did not provide cover for that model".

If there were say eight engineers then I dont see anything wrong with half semi specialising in Vaillants and the others half specialising in Worcesters for example.

However, what I had in mind was that everyone would specialise in one or two of more rare and diffficult models like the Keston, gem, Excalibur etc. The currect situation is that anyone who has a more difficult or less common boiler has to put up with a succession of BG engineers who fail to fix it and then its often only fixed after a joint visit by a manufacturer's engineer.

Tony

 

[Softus]

...dont...diffficult...currect...its...

Did you get a receipt for that dictionary?

 

[Softus]

You’ll be Pleased to discover that I fixed My Boiler ....

Well yes, I am pleased, if it means that we'll have no more of your incomprehensible posts.

You're now blocked from replying

It would seem not.