1. Visiting from the US? Why not try DIYnot.US instead? Click here to continue to DIYnot.US.
    Dismiss Notice

Poor Service (plumber left leaks)

Discussion in 'Plumbing and Central Heating' started by KJT95, 29 Oct 2021.

Tags:
  1. KJT95

    KJT95

    Joined:
    29 Oct 2021
    Messages:
    18
    Thanks Received:
    0
    Country:
    United Kingdom
    Hello, please can anyone offer advice? We recently had a new vanity unit, bath panel and radiator installed by a local plumber. He charged us £350 for labour and £50 for small consumables and new tap. He asked for a deposit upfront, which we paid. He then proceeded to swap and change his dates multiple times.

    Once the work had been done, we noticed the radiator pipes were leaking and we messaged the plumber. He told us he would visit the following weekend (I messaged him on the sunday). A few days later I noticed staining in the ceiling underneath where the bathroom is and found that the pipes in the vanity cabinet were leaking and had caused damage to the shelves.

    I messaged the plumber stating that this needed to be fixed immediately as he tried to fob us off until the weekend and he reluctantly came that evening and confirmed that everything should now work (he even mentioned to my sister that he expected a leak from the pipe).

    The next day the pipes under the sink were still leaking and I messaged the plumber and he said he wouldn't come out free of charge and he accused us of tampering with the pipes, even though we hadn't.

    I argued my points against him and he blocked my messages, he then re added me asking for my bank details so he could give us £50 compensation, I didn't agree to this as it could cost us more to get it fixed elsewhere, he then tried to say he would come back free of charge to fix (even though previously he said he would charge us for any more callouts).

    I told him I wanted to get a report done by a third party to assess the work (to prevent him from accusing us of tampering) he then said that because I wasn't accepting the offer he would remove me from his messages and he blocked me again.

    How do I go about this as he has lied multiple times to different people in the house, saying he expected leaks but then accusing us of causing those leaks and saying he said things to people when he didn't.
     
    Last edited: 29 Oct 2021
  2. Sponsored Links
  3. noseall

    noseall

    Joined:
    2 Feb 2006
    Messages:
    43,845
    Thanks Received:
    2,710
    Location:
    Staffordshire
    Country:
    United Kingdom
    Paragraphs or bullet points would be a boon. That lot looks like a blur.

    What I did see was £350 which (unless you live in Stoke) won't buy you a hill o' beans.
     
  4. KJT95

    KJT95

    Joined:
    29 Oct 2021
    Messages:
    18
    Thanks Received:
    0
    Country:
    United Kingdom
    Not very helpful ‍♀️
     
  5. KenGMac

    KenGMac

    Joined:
    24 Aug 2010
    Messages:
    3,888
    Thanks Received:
    754
    Location:
    Ayrshire
    Country:
    United Kingdom
    KJT95, good evening.

    Does your Plumber have a Facebook page?

    Contact him that way asking him to return,

    If still no visit then just leave a load of messages on his Facebook page??
     
    • Thanks Thanks x 1
  6. KJT95

    KJT95

    Joined:
    29 Oct 2021
    Messages:
    18
    Thanks Received:
    0
    Country:
    United Kingdom
    Unfortunatley he doesn't, he was recommended on my villlage page and he started a new job this week so is no longer self employed
     
  7. noseall

    noseall

    Joined:
    2 Feb 2006
    Messages:
    43,845
    Thanks Received:
    2,710
    Location:
    Staffordshire
    Country:
    United Kingdom
    You should have accepted this. Now perhaps you should just move on.
     
  8. KJT95

    KJT95

    Joined:
    29 Oct 2021
    Messages:
    18
    Thanks Received:
    0
    Country:
    United Kingdom
    No, he has accused us of tampering. So I told him I wanted a third party to check the work first before he came back so he couldn't accuse us again. His work has been faulty and he isn't owning up to it. I wanted the report before he came back but he wasn't having any of it. And at first he refused to come back free of charge, it wasn't until a lot of arguing that he then said he would come back for free.
     
  9. Old Salt

    Old Salt

    Joined:
    31 Mar 2020
    Messages:
    752
    Thanks Received:
    138
    Country:
    United Kingdom
    Take him to the small claims court and move on.
     
    • Thanks Thanks x 1
  10. Sponsored Links
  11. KJT95

    KJT95

    Joined:
    29 Oct 2021
    Messages:
    18
    Thanks Received:
    0
    Country:
    United Kingdom
    Thank you, I'll have a look at this
     
  12. Gasguru

    Gasguru

    Joined:
    9 Sep 2005
    Messages:
    12,642
    Thanks Received:
    3,384
    Location:
    Sussex
    Country:
    United Kingdom
    • Thanks Thanks x 2
  13. Schrayder

    Schrayder

    Joined:
    19 Jul 2021
    Messages:
    42
    Thanks Received:
    5
    Country:
    United Kingdom
    You paid peanuts and got a monkey. Pay someone to re do it properly, get on with your life and put it down to experience (it could have been much worse). Chasing someone for a few hundred quid isn't worth it financially or mentally.
     
  14. KJT95

    KJT95

    Joined:
    29 Oct 2021
    Messages:
    18
    Thanks Received:
    0
    Country:
    United Kingdom
    I was actually given a few quotes for the same price. I'm based in west yorkshire, so it was a standard quote.
     
  15. Schrayder

    Schrayder

    Joined:
    19 Jul 2021
    Messages:
    42
    Thanks Received:
    5
    Country:
    United Kingdom
    How did you obtain the quotes?
     
  16. KJT95

    KJT95

    Joined:
    29 Oct 2021
    Messages:
    18
    Thanks Received:
    0
    Country:
    United Kingdom
    I had another plumber come out to assess the job beforehand but he wasn't available on the date we needed.
     
  17. Schrayder

    Schrayder

    Joined:
    19 Jul 2021
    Messages:
    42
    Thanks Received:
    5
    Country:
    United Kingdom
    Sorry, your 2 posts appear contradictory
     
Loading...

Share This Page