- Joined
- 21 Aug 2019
- Messages
- 9
- Reaction score
- 2
- Country
I'm having double glazing installed by a reputable local firm with 30 years' trading. Everything is in the quote, including the installation of required extenal lintels. Their surveyor had full access and I pointed out the state of the external brickwork where the lintels are required - there are staircase cracks in the pointing above both the downstairs openings and no compression on the bricks. Even had I not done so, it's clearly visible, no rendering etc.
Anyway, having completed upstairs, as soon as they started downstairs the window installers (employees of the double glazing co, not subbed out) declared that the lintel installation was beyond their capability and would require a "master builder", for fear of bringing the house down. They came equipped with Acrow props anyway, so they were expecting to have to prop things up. Moreover, the installers can not have seen anything that was not previously visible to the surveyor.
Now the company is intimating there will be extra charges as they had not costed for the services of a builder to install the lintels. To be clear, both lintels are included in the job spec on the contract, and there is no clause about variation in price.
Where do I stand?
Anyway, having completed upstairs, as soon as they started downstairs the window installers (employees of the double glazing co, not subbed out) declared that the lintel installation was beyond their capability and would require a "master builder", for fear of bringing the house down. They came equipped with Acrow props anyway, so they were expecting to have to prop things up. Moreover, the installers can not have seen anything that was not previously visible to the surveyor.
Now the company is intimating there will be extra charges as they had not costed for the services of a builder to install the lintels. To be clear, both lintels are included in the job spec on the contract, and there is no clause about variation in price.
Where do I stand?