Saga continues:
A man with a white van came over today at 12.05 and did the work on my roof . My relative let the man in to fix the tile. He didn't show any ID. I arrived at 12.45 (as we agreed on 13.00 appointment).
I have asked that man for a company name he works for and only reply I got was that he works for some "sort" of Yorkshire Roofing company (but didn't actually said the name), but pointed out his boss is sat in the another car talking on the phone. I have asked if he have inspected the work and he said "I have fixed the tile". "The damage was caused by wind and there is no bad workmanship". I have shown him all the web printouts
http://halamka.netfirms.com, but he have not said anything and just blamed the wind.
When he finished (it took him 1h) he spoke to his boss for a 10-15min. When I saw the man leaving I ran to catch him, but he was gone. I managed to stop his boss just in time as he was heading the opposite direction. I asked him if I could have a chat with him regarding the problem, however he replied he has nothing to do with it, he is not the man's boss, just a friend and tried to ran away. I had my camera ready and took a picture of his numberplate. He shouted he would call the police to which I agreed. He had just shouted at me again and drew off.
I wrote a polite email back to Craig K..... (Commercial Manager) at Bellway about what had happened :
**********
....
This is a very bad experience and I fear that my property and myself are now being at risk.
I trusted Bellway and agreed on sending the independent contractor to assess the roof damage and provide me with the report, however, I feel betrayed now !!! Seems to me I had some cowboys over here.
***********
and after few hours I got an email back.
Dear Mr H.......
I'm sorry to here about the problems you have experienced this afternoon. Please rest assured I have contacted the Director of Avonside roofing for a full report on the incident. Avonside Roofing are a large National Roofing Contractor which is why I chose them to give an independant opinion on a third parties work, which is what I agreed to do, so I fail to see how you feel betrayed by Bellway. If a sub-contractor reprasenting Bellway has acted in an inappropriate manner I will ensure it is dealt with.
Why do you consider yourself or your property as being at risk?
Could you please confirm that your roof has in fact been fixed to your satisfaction.
I will contact you with the report as soon as possible
Regards
Craig K......
Commercial Manager
My reply to that email :
Dear Mr K......,
Thank you for your email.
The roof wasn't fully fixed and the problem with flexing tiles still persists, which is the main cause of the problem.
The mortar is cracked and it wasn't fixed even though I pointed out to it directly when the man was on the roof. The job has not been done correctly and I am not happy about it.
>Why do you consider yourself or your property as being at risk?
How should I feel if you have strange people entering your property and carry out the work and not being able to identify themselves ? Even the manger would deny their employees (contractors or whoever that man was)?
How do I know they won't come back and do the damage to my property due to the fact I complained abut them? I have seen many broken windows and the French doors just few houses away while checking the roof damage. How can I be sure that won't happen to my house?
>I will contact you with the report as soon as possible
The man fixing the roof wasn't an employee of Avonside Roofing - but the contractor. His "boss" wasn't on my roof to check the problem, so I am very curious to see what the report is going to look like. I would like to see it as well.
The contractor was blindly claiming the problem is the wind and no problem with the workmanship. Why he would be still convinced after seeing the problem on several houses? Why would he and his boss freaked out and not wanting discussing the problem ? They were not Bellway connected (the were independent), so they should not have a reason to be afraid to communicate with me.
I don't mind that the man was a Avon's sub-contractor, but what I do mind was his boss behaviour. Why ????
I fail to see how you feel betrayed by Bellway ?
Was the contractor really independent ? What kind of contractor was it if the work was carried out by other sub-contractor ?
I communicate the whole matter and have a contract with Bellway. So the incident is down to Bellway as it's them who is responsible the work is carried out correctly.
Your email response has made me even more upset.
Kind Regard
Dusan
So what do you think?
What should I do apart from adding another 5-10 photos of the damage in our area I found last week ?
Shall I contact council to send an independed building surveyor ?
I will print out 100 pages of leaflets and post to every single house in our estate.