I think it would depend on what they find when they open up the unit, you could take a pragmatic approach and do nothing since the shower is working perfectly even though not the perfect answer.Would Triton still try to claim callout/admin/bs fee?
I find it strange that the original switch was a different "make" to the Honeywell replacement, suggest putting this original back in and see if the power is still killed if you hang it up.
The only other explanation I can come up with is that this switch also powers a relay to supply power to both element microswitches but this would be a big departure from the normal system so unlikely IMO, you could ask them I suppose.
Have a look at your photo below and confirm or otherwise that the switch button is located where I have the arrow and that it (the button) moves in/out in the arrow direction.
