Saturday 29th January 2011
So then, I received the Engineers reports from Worcester this morning. Perhaps you guys can make more sense of it than me?
Friday 21st January. Replaced parts (7-716-100-098) job type CT01-BDWN.
1. Coil solenoid valve
1. Control box satronic
1. Photocell and flange
Replaced the parts above but the oil pump was stuck to the burner and unabel to replce it booked back in with a new burner.
Labour Charge £0.00P
Saturday 22nd January 2011.
1. Burner Sterling 50
Replaced the burner as oil pump was stuck to it. The line was frozen advised customer to get there installer to fix it.
Labour Charge £0.00P
(All above exactly as written....including spelling).
So, after my complaining with the help of knowledge gained here and another 4 days of cold another Engineer came out on...
Tuesday 25ththanuary 2011.....his report.....:-
Air being drawn into line from poor fittings. Repaired and Comp tests.
Gross Efficiency 92.0
Labour Charge £0.00P....................................END OF REPORTS
All the last Engineer said to me was that there had been air in the line.....he didn't say anything to me about poor fittings.
Perhaps he should have advised me what he meant by that so I could react and get them replaced.
So then....like I say, THREE Engineer visits.....the parts above replaced, including a burner (Well, he was bashing seven kinds of poo out of the other one with a hammer!)
...what a right fiasco from the first engineer which left us without hot water or heating for around 5 days just because of air in the oil line.
If I was that first Engineers Boss.... I don't think I would be a happy chappie!
What I cannot figure out is that he put a brand new burner on....and didn't have any oil to test it with? It makes me want to weep.
But me....I know nothing.
One thing I am sure of....Thank goodness I have a 5 year Guarantee...otherwise I reckon I would be in a right old battle with Worcester over the cotsing of the whole fiasco being charged to me.