I had the all singing/dancing cover with British Gas on a BTL years back. Bath was leaking. Source of the leak was waste pipe under the bath (one of the joins.) The 'fix' involved 1/2 tube waterproof silicon liberally applied ...
I understand that, but at least now they are going to come and have another look and hopefully, a repair will be forthcoming.
I had the all singing/dancing cover with British Gas on a BTL years back. Bath was leaking. Source of the leak was waste pipe under the bath (one of the joins.) The 'fix' involved 1/2 tube waterproof silicon liberally applied ...
What I don't understand is if they thought the bath was leaking, why didn't they fix it?
Oh, I think I may have forgot to mention - She had somehow got (or had the idea put) into her head that the problem was so serious, that she would need her entire bathroom ripped out, and a whole new bathroom suite installing in order to fix the leak. She even rang me to ask me about an over-priced bathroom suite she had been offered, that was surplus to the requirements of the seller.
Is there a penalty for cancellation of the contract? Does she have the boiler yet? If not, I’d be tempted to cancel, pay the penalty and still threaten court action.
£1200 isn’t that bad to get out I suppose, but what i would do is ask them to deduct monies off for not being fit for purpose as they clearly haven’t fixed any problems and are just using excuses to get out of doing it.