I see what you did there.
Should I complain?
- Thread starter Mottie
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Just an update to this thread.
I sent a complaint in by email on the same day as this thread started. Heard nothing for 3 weeks so I sent another email reminding them and had a response on 7th June telling me that my complaint had been logged on 14/5 and asking me to wait 30 days from that date for a response. Never had one so I reminded them on 26/6 asking what the second stage of their complaints procedure was. Still haven’t heard from them so I sent another one today and copied it in to their CEO. I’m not going to just let this drop.
I sent a complaint in by email on the same day as this thread started. Heard nothing for 3 weeks so I sent another email reminding them and had a response on 7th June telling me that my complaint had been logged on 14/5 and asking me to wait 30 days from that date for a response. Never had one so I reminded them on 26/6 asking what the second stage of their complaints procedure was. Still haven’t heard from them so I sent another one today and copied it in to their CEO. I’m not going to just let this drop.
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Can you remind me of your beef?
The week after she died, they were straight in to me asking for £791 back that they had paid her a day after she died but they should have paid out £1k, forgot that and that took them 8 months to remember. Fortunately we weren’t desperate for the money but I imagine that there are a few people in my position that could have been in financial hardship over that lack of duty by the so-called bereavement team. The fact that they have not responded to my complaint comes as no surprise. They need to sort their system out and for it to be noted on their annual report.
