Should I complain?

[securespark]

The correct response would have been to ask for proof that they were entitled to claw back overpayments from the estate of a deceased person and if they were to say that it would be repaid once probate had been granted.

Make the complaint to the FCA or whoever and query whether they were entitled to take this money.

 

[Harry Bloomfield]

Make the complaint to the FCA or whoever and query whether they were entitled to take this money.

They will not accept a complaint, unless and until, he has complained to the company first, and failed to achieve a resolution.

 

[Mottie]

You'll only get an apology letter.
HMRC, banks, everyone, makes mistkaes.

I see what you did there.