I am not absolutely clear on the story, but from what I have been able to gather and I've not actually seen the problem...
For months girlfriend has been complaining about a serious bathroom water leak. She has the most expensive package from https://247homerescue.co.uk/ , which claims to cover
+External Plumbing & Drainage +Internal Plumbing & Drainage. It's some sort of package deal, where she pays £40 per month, which also included the install of a new boiler.
She called them out to investigate, but she suggests they just glanced at the soaking floor, and said they wouldn't touch in because it would involve ripping the floor up, the leak was under her bath and she would need a complete new bathroom suite installing which she cannot afford. So it has been stalled at that, with her having run them a couple of times since then and got nowhere with them. It's bad, it has damaged the walls and ceiling of the floor below, plus all the bathroom laminate, now as it's been going on for months.
Tonight I got her to do a bit of investigation, remotely, using WhatsApp video on her phone. She's fairly confident she has found the source of the leak, after all this time and it's nothing to do with the bath at all. It seems to be a leak from the toilet discharge pipe, which from what I could see in the video is a flexible pipe.
From what I could see - all it needed was the toilet unfixed from the floor, pipes disconnected, toilet pulled out and the leak fixed. Is that unreasonable and beyond such a companies abilities?
For months girlfriend has been complaining about a serious bathroom water leak. She has the most expensive package from https://247homerescue.co.uk/ , which claims to cover
+External Plumbing & Drainage +Internal Plumbing & Drainage. It's some sort of package deal, where she pays £40 per month, which also included the install of a new boiler.
She called them out to investigate, but she suggests they just glanced at the soaking floor, and said they wouldn't touch in because it would involve ripping the floor up, the leak was under her bath and she would need a complete new bathroom suite installing which she cannot afford. So it has been stalled at that, with her having run them a couple of times since then and got nowhere with them. It's bad, it has damaged the walls and ceiling of the floor below, plus all the bathroom laminate, now as it's been going on for months.
Tonight I got her to do a bit of investigation, remotely, using WhatsApp video on her phone. She's fairly confident she has found the source of the leak, after all this time and it's nothing to do with the bath at all. It seems to be a leak from the toilet discharge pipe, which from what I could see in the video is a flexible pipe.
From what I could see - all it needed was the toilet unfixed from the floor, pipes disconnected, toilet pulled out and the leak fixed. Is that unreasonable and beyond such a companies abilities?