My mum died last August and I’m sorting things out, just the house to sell now and that looks like it’s going through but yesterday I had an email that I read on my phone from one of her private pension providers. Said something about £34 owing to her and after tax it was £26 ish but I’d need to send in copies of death certificate, my ID and a current bank statement to receive it. I CBA to do that but I was telling Mrs Mottie about it last night and read it on my iPad - a lot easier to see. Apparently there was a lump sum benefit of £1k and the interest on that was £26 after tax. Of course, I sent off the paperwork to get that but it got me thinking. When I notified them of her death, I had a letter from them within a week saying they were sorry to hear about her death but could I send £791 back to them that they had overpaid her. I sent the money back immediately. Now, 8 months later, I get an email telling me they are sorry and it should have been mentioned at the time about the £1k death benefit payment. At all times, I was dealing with the bereavement department so they should have known. Luckily, we didn’t need that money but I’m sure that many people could have needed it at the time and they should have paid that out as quick as they asked for a refund. Is it worth complaining? Would you?
