Hello Guys. I realise I'm probably going to get flammed to hell for admitting this, but I used to (NOTE: Used to) work for good old Travis and at my time there I cultivated good relationships with all my customers, so did the team that worked under me. I always took time to talk to people, never called them mate which is a favourite of mine as well (!!!). I often used to go out for a few beers with the lads that used to buy from us.
I also used to work for Build Center (before the crappy rebranding!) and used to do the same there.
I'd just like to say that not everyone that's worked in merchants is the same as the picture you paint. Some of us are very knowledgeable, although I don't profess to know everything of course! If I didn't know, I'd find out. Everyone (almost) wanted to deal with me and only me, because I did what I said, I could negotiate a deal that was acceptable and I generally knew what I was talking about.
Thanks for reading.
Matt