Hi, would like to know your views.
I run a one man band plumbing and heating company and advertise "no call out charge" however customers are believing that I will go to them and carry out diagnosis work to tell the there boiler fault for no charge.
I then explain that I don't charge when I don't do any work. I.e the boiler has fixed itself, the supplier has given me the wrong part, the customer isn't in etc! Is this being reasonable or am I miss selling my self?
Advise appreciated
Thanks
I run a one man band plumbing and heating company and advertise "no call out charge" however customers are believing that I will go to them and carry out diagnosis work to tell the there boiler fault for no charge.
I then explain that I don't charge when I don't do any work. I.e the boiler has fixed itself, the supplier has given me the wrong part, the customer isn't in etc! Is this being reasonable or am I miss selling my self?
Advise appreciated
Thanks