To save cost some pumps supplied for OEM boiler installation don't have the selector and are internally set to the maximum flow.
When the boiler starts the burner is on the maximum power and as the water warms up the burner modulates to less power.
So as expected it only kettles on full power.
The differential should be about 11 C for your boiler.
That should be noticeable to the touch but not such a big difference.
How would you describe how the pipes felt in words?
Ian is being rather quiet so I will have to make a suggestion when you have answered the bold above.
This is not a simple situation to diagnose otherwise all the other engineers on here would be posting their thoughts.
Tony
The left flow pipe, is 'too hot to hold' its a case of touch it and let go right away
The right return pipe is 'nearly as hot' but i can touch it for 1 second.
would it help if i made a wee video?
i dont think i done the test correctly earlier