I am seeking some help for someone I know, regarding his Hotmail account.
he got locked out by a hacker who may have hijacked his account and locked him out after changing passwords, security questions and editing out his mobile number as none of these has helped my friend to get his account restored.
Microsoft asked him to provide his IP Address.
Now correct me if I am wrong, most private individuals do not have static IP addresses, so how would one go about convincing Microsoft to restore his account without taking dramatic steps like sending attested copies of his ID, or other material that can prove his ownership of his account.
So far my friend sent them an IP address, but Microsoft have replied that they could not match it with any of his previous data on their record!
crazy!
he got locked out by a hacker who may have hijacked his account and locked him out after changing passwords, security questions and editing out his mobile number as none of these has helped my friend to get his account restored.
Microsoft asked him to provide his IP Address.
Now correct me if I am wrong, most private individuals do not have static IP addresses, so how would one go about convincing Microsoft to restore his account without taking dramatic steps like sending attested copies of his ID, or other material that can prove his ownership of his account.
So far my friend sent them an IP address, but Microsoft have replied that they could not match it with any of his previous data on their record!
crazy!