OK.
I have finally been told by eBay that they have refunded me.
My PP account has registered the refund, but I can't see it in my bank account yet.
The seller admitted there were marks, but claimed he had not noticed them, then said he thought they were just marks from the case that would rub off.
I kept saying I was not happy, that I bid on the basis that it was a pristine phone.
I asked for a full refund.
He claimed he had not been paid, so he could not give me any refund. Then he offered a £15 refund.
I rang eBay and they said that as it was not as described, they themselves would issue a tracked prepaid label. This never appeared. Another call to eBay and they said they would ask the seller to send one.
After a few days, I got a message with an untracked label. I understand that in cases like this, the seller takes responsibility for the return, so if the phone went missing, it would be on them. So I documented all the packing. Took it to the PO and got a certificate of posting and the Horizon printed receipt showing the time of drop-off.
Told the seller I had done all of this, as well as taking a picture of the phone's screen showing the IMEI numbers.
(Handy hint, dial *#06# and the phone will show these numbers on screen).
The seller acknowledged its return at 1020 this morning. Not bad, considering it didn't leave my local PO until 1630 the day before.
He said that eBay would refund me. I knew this was wrong so asked him to refund. He said eBay would.
OOI, I looked on eBay and found the phone relisted for sale. Interestingly, the description was updated to mention the damage, bit it only described it as slight.
By this time, I was really peed off. I sent him a message saying the item that you have received my payment for is back up for sale and I have not had a refund and to refund me immediately.
I got a message saying he was talking to eBay and to be patient. Half an hour later I had a message saying eBay were going to refund me.
This is the first time I have asked for a refund because of NAD.
I have to say the process was not seamless and it was annoying that one CSA told me they would send me a tracked label which never materialised. That meant I had to rely on an obstructive seller to send me a returns label.