Is this normal Electrical hazard

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How about this, my wife just finished the ironing and pulled the plug from the socket. Instead of the plug coming out , just the front came off exposing all the wires in the plug. In the course of pulling the plug out she must have touched the live wires and received an electrical shock. Fortunately the circuit breaker came into operation or it could have been much worse. On examination of the plug I found that the gubbins which holds the central screw in place had become dislodged. You will see what I mean by looking at the pic. For the record the plug was attached to the iron when we bought it. I have informed the company who makes the irons but as usual just received an automatic response. I would expect them to react much quicker as others may not be so lucky. What do you think. Oh yes my wife is fine just a bit shook up.
 

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Glad your wife is ok but if she feels any kind of 'funny' later on then get her to hospital quickly. Sometimes electric shocks can have delayed effects.

That is not good. How old is the iron? If it's a fairly new one they should be putting out a recall notice as soon as possible. I have had it happen to old plugs that haven't been tightened up properly by someone but was fortunate not get a shock.
 
Thanks Conny I didn't realise about the delayed reaction but I will keep an eye on her, but as she was an SRN they tend to take things in there stride.
The iron is only about 6 months old.
 
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You shouldn't get that kind of plug on a six month old appliance - it should be a moulded one.

Did you buy it from a reputable place?
 
You shouldn't get that kind of plug on a six month old appliance - it should be a moulded one.

Did you buy it from a reputable place?
Good point, I thought all new products came with moulded plugs. I certainly did not put this plug on and if you look closely you will see that it looks like it was factory fitted. I have checked on the Internet regarding this particular iron and nowhere does it mention a moulded plug. It mentions amongst many things a 3 metre cord but no moulded plug. We can't recall were we bought it but it was either Sainsburys of Asda.
 
Surely nowadays, all sockets should be switched.

201259-9ab5877aa0b39ee0af38f7c5d2fcf30a.jpg
 

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Surely nowadays, all sockets should be switched.

201259-9ab5877aa0b39ee0af38f7c5d2fcf30a.jpg
And your point being! For the record our plug was a switched one and yes with hindsight it should have been switched off before removing the plug. 6 months ago the same plug was not a switched one and it was only changed due to a kitchen refurb. Many people are not fortunate enough to be able to have a rewire. It's up to the companies who supply these goods to cover every eventuality.
 
We were obviously not the only one, the company knew about this at least 1 year ago
 
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